FAQ

Do you offer free shipping?

Yes. Vintira Mode offers free shipping on all orders within the United States. There are no minimum purchase requirements.

Do you ship internationally?

No. At this time, we only ship within the United States and do not offer international shipping.

How long does order processing take?

Orders are typically processed within 3 to 4 business days after payment confirmation. Processing includes order verification, packaging, and preparation for shipment.

How long does shipping take?

Once shipped, orders usually arrive within 5 to 6 business days, depending on your location and carrier conditions.

Can I return my order?

Yes. We accept return requests within 7 days of receiving your order, provided the item meets our return eligibility requirements.

Can I exchange an item?

Yes. Exchanges are accepted within 10 days of delivery, subject to product availability.

When will I receive my refund?

Approved refunds are processed within 5 to 10 business days after we receive and inspect the returned item. Refunds are issued to the original payment method.

What items are not eligible for return?

Items that have been used, worn, damaged, altered, or marked as final sale may not be eligible for return or exchange.

What if I receive a damaged or incorrect item?

If your item arrives damaged or incorrect, please contact us within 48 hours of delivery with clear photos of the issue. We will resolve the matter as quickly as possible.

How can I contact customer support?

You can reach us by phone at 279-946-3288 or by email at contact@vintira.store. Our support team is happy to assist you.